Great people to work with, but the company was about growing - came off as greedy and not employee or customer oriented - Product Support Specialist Tier II Avalara Employee Review

3.0
Apr 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Great environment. Great people to work with. Beautiful office

Cons

low work-life balance, highly stressful job. Poor organization of procedure

avatar
Avalara Response
12y
Thank you for your feedback and your efforts. The role that our product support team plays is so important and we appreciate how hard they work to give our customers a great experience! We have a number of efforts underway to improve technology & processes and reduce staffing pressure for our support teams. We encourage employees to provide their input and ideas and to share in the improvement efforts.

Explore other reviews about Avalara

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Cutting edge technologies Very Smart colleagues Great business model

Cons

High hiring and performance bar

avatar
Avalara Response
5d
Thank you for sharing your experience at Avalara. We’re glad to hear the technology and your teammates have made a positive impact. We appreciate your feedback and your contributions.
4.0
Jul 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Is Avalara a great place to work? It depends on the team you are on. Pros: - I love my team. I have great co-workers. I feel like leadership to the VP level understands the value we bring and advocates for our work throughout the company - I like being able to go into the office and see people and bounce ideas around - My manager is always pushing me to learn new things and get out of my comfort zone - We just got a new CEO and I am super excited about him and his vision. Everyone who has actually been in meetings with him is excited too.

Cons

It depends on the team you are on. Cons: - Some teams are not as curious/helpful as others. I often have to check and recheck the work they do, after I have chased them multiple times to even complete the work - The layoff fear is real, the idea that at any point your position could be eliminated because they want to keep that revenue per headcount KPI down is everywhere

1
avatar
Avalara Response
1d
Thank you for taking the time to share such thoughtful insight. We're glad to hear your team and manager have had a positive impact on your experience, and we're encouraged by your optimism about Avalara's future. We also recognize how important it is for that experience to feel consistent across the company, and we appreciate you sharing your perspective.
See reviews by: Helpful|Rating|Date|All