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      Avalara

      Engaged Employer

      Avalara reviews

      Vista and the removal of our jobs = Fake Culture - Senior Tax Analyst Avalara Employee Review

      1.0
      Aug 31, 2024
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved working here till the Vista take over. Great job, great team. Culture was outstanding.

      Cons

      Vista bought us out and now our jobs are being outsourced. 55-60% of our jobs are going to India, for now and they are not prepared for it. Don't be surprised if 95% of our jobs are gone. Career growth and culture is gone. They claim to want a 'Cult of the Customer' but take no real action to focus on the client experience. If they did they wouldn't be moving everything to India. The CAMs have no chance to build client relationships, and are solely pushed for sales. There is no customer care. We don't even have tech support for a tech company. We talk to our customers and they aren't happy. We talk to our colleagues and they aren't happy. There is a lot of pretending due to the heavy focus on Gallup and engagement and the 'orange' feeling and people hoping to keep their jobs. But it's lost since Vista.

      avatar
      Avalara Response
      1y
      Thank you for taking the time to write about your experience.

      Explore other reviews about Avalara

      5.0
      Jun 2, 2026
      Senior enterprise ae
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good org Solid product Good middle mgmt.

      Cons

      Like every SaaS org direction as a whole is a bit turbulent Needs to figure out how to properly lean into Enterprise

      avatar
      Avalara Response
      4w
      Thank you for sharing your experience at Avalara. We appreciate your perspective and are glad to hear you’ve had a positive experience with the team and the work. We also value your thoughtful feedback as we continue to improve and grow. We’re grateful to have you on our orange team.
      4.0
      Jul 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Is Avalara a great place to work? It depends on the team you are on. Pros: - I love my team. I have great co-workers. I feel like leadership to the VP level understands the value we bring and advocates for our work throughout the company - I like being able to go into the office and see people and bounce ideas around - My manager is always pushing me to learn new things and get out of my comfort zone - We just got a new CEO and I am super excited about him and his vision. Everyone who has actually been in meetings with him is excited too.

      Cons

      It depends on the team you are on. Cons: - Some teams are not as curious/helpful as others. I often have to check and recheck the work they do, after I have chased them multiple times to even complete the work - The layoff fear is real, the idea that at any point your position could be eliminated because they want to keep that revenue per headcount KPI down is everywhere

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