All Around Unethical Work Practices - Customer Service Representative Avantor Employee Review

1.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Their reasoning for not letting me schedule off for my own wedding was BOTH, "they won't let us change the time off pool" and "you should have requested off earlier" Oh wait, these are cons. I no longer have pros.

Cons

I was pretty much in what felt like an abusive relationship with the company. I had started and everything was very good for a few years, until VWR got bought out by Avantor. Customer service became corporate and their practices included 'monthly' (inconsistent) one on ones in which they would tell me I'm doing great, keep doing what I'm doing, but a week or two later, they would show me a recording of myself that was 2 months old supposedly doing something wrong (most recently, and my offense was "taking notes incorrectly," because apparently, I wasn't supposed to be using a pen and paper or Microsoft OneNote) None of these things were ever mentioned until I was getting bullied monthly by leadership threatening to fire me. I told them to do it because I knew they were trying to get me to quit so they didn't have to pay out unemployment. Took a week and two days of no contact, working every day not knowing if I should be looking for a new way to make an income.

Explore other reviews about Avantor

5.0
Nov 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance and management

Cons

No personal cons to report

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

starting pay and the ability to work independently.

Cons

There is a significant amount of workplace drama and unprofessional behavior within the team, which can make the environment feel more like a high school setting than a professional workplace. Management appears to have limited understanding of employees' day-to-day responsibilities and is often resistant to feedback or process improvement suggestions. Employees may feel discouraged from raising concerns or proposing changes. Advancement opportunities also seem limited, with promotions and career growth often perceived as being influenced by personal relationships rather than merit. Additionally, the annual performance review process can be frustrating, as employees may feel that the scoring system makes it difficult to achieve the highest ratings and corresponding compensation increases, regardless of performance. Finally, there are concerns about workload distribution, with some leadership positions appearing to have fewer responsibilities than other team members.

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