Think Twice - Customer Experience Specialist (QA) Axos Bank Employee Review

1.0
Jun 1, 2019
Recommend
CEO approval
Business Outlook

Pros

The location beautiful La Jolla , CA

Cons

Before i applied to this company I was well aware of the excessive bad reviews. However, there was a bit of hope so I decided to give them a shot. It is by the grace of God that I survived a year. This is by far the worst company I’ve ever worked for. They have people in superior positions by default and it shows just by communication in general. Everyone is not treated fairly and they expect you to just shut up and be a puppet. If you are an assertive person that believes in speaking up for yourself this is not the place for you. You’d probably be better off at Wells Fargo. Not only are you underpaid it is torture if you have morals and integrity that you live by because there’s a lot of things that go on and obviously people talk about it amongst themselves but, afraid to speak up. There’s managers that lack respect for others, they speak negatively about staff and not afraid to do so in a 2nd language because they’re comfortable enough to think English is the only understood language. I don’t see this company lasting another 20 years. It’s not worth it DONT DO IT!

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Axos Bank Response
7y
Thank you for your feedback. We’re sorry to hear about the experience you described; it's not representative of the culture we have and want at Axos. We’re interested in knowing how we can improve, which is why we conduct a confidential, anonymous employee survey each year. We want team members to be honest with us in keeping with our values of respect, responsibility, fairness, and caring. May you find what you are looking for.

Explore other reviews about Axos Bank

5.0
Jul 13, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Great place to work, I really enjoyed it.

Cons

None that I can think of

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Axos Bank Response
2d
Thank you for sharing your experience as an intern at Axos. We’re pleased to hear that you enjoyed your time with the company and found it to be a positive place to work. We hope your internship provided valuable experience, practical skills, and professional connections that will support you throughout your career. Thank you for being part of the Axos team, and we wish you continued success in your future endeavors.
5.0
Jul 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Managers are highly competent – they really make it easier for people to stay organized and work efficiently. A big part of my job is managing escalations and making sure daily operations run smoothly, so there’s never a boring day. The environment is friendly and supportive; it’s obvious that people care about their work and one another.

Cons

The workload can get heavy, so strong time management skills are essential.

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Axos Bank Response
2d
Thank you for your review! We're happy to hear that the team environment and leadership have made such a positive impact on your experience. We take pride in building a culture where people are engaged, supported, and genuinely care about each other's success. We'll also take note of the feedback on processes and workload as we continue to improve. We're lucky to have dedicated employees like you on the team!
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