COVID response is virtually absent - Junior Credit Analyst Axos Bank Employee Review

2.0
Sep 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Young professionals, coworkers and middle management are great. You are free to alter processes

Cons

Upper management (read: CEO/CCO) has insisted that all employees work in-office through the pandemic. Virtually every job could be done from home with 1 office visit every 2 weeks for a wet signature here or there, but everyone is in-officd full-time. There have been 3 confirmed cases in the office in the past 3 weeks; they sent home maybe 20 people, for max 2 weeks. Some senior employees have directly expressed anti-masker and COVID-denier sentiments. Whoever is responding to these reviews saying "we conducted a survey about our COVID response, our employees say we did a good job" has failed to mention that survey took place in the first week of April, when San Diego had <300 confirmed cases. In reality, their COVID response has met the absolute legal minimum as required by the state of California, which means telling people to wear a mask and take their own temperature and wash their hands, but not enforcing that dictum on upper management.

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Axos Bank Response
5y
We appreciate your feedback and take it seriously. It looks like you've identified yourself as a Junior Credit Analyst (JCA), and we're glad you chose Axos to launch your career. We've offered the JCA program for seven years, providing a springboard for talented individuals to enter the world of finance. During this time, we've learned a few things about what works best. One lesson is that it’s just not possible for JCA participants to learn effectively from home. Unfortunately -- and we mean this in the best way -- JCAs don’t know what they don’t know. More broadly, we think it’s also incredibly difficult for team members to work on strategic and operational initiatives, remotely. Finally, the precautions we're taking against the spread of COVID are in full compliance with relevant local, state and federal regulations -- and we think they've been effective considering the lack of spreading and the length of time we’ve been at it.

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5.0
Jul 13, 2026
Anonymous intern
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Pros

Great place to work, I really enjoyed it.

Cons

None that I can think of

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Axos Bank Response
2d
Thank you for sharing your experience as an intern at Axos. We’re pleased to hear that you enjoyed your time with the company and found it to be a positive place to work. We hope your internship provided valuable experience, practical skills, and professional connections that will support you throughout your career. Thank you for being part of the Axos team, and we wish you continued success in your future endeavors.
5.0
Jul 12, 2026
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Pros

Managers are highly competent – they really make it easier for people to stay organized and work efficiently. A big part of my job is managing escalations and making sure daily operations run smoothly, so there’s never a boring day. The environment is friendly and supportive; it’s obvious that people care about their work and one another.

Cons

The workload can get heavy, so strong time management skills are essential.

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Axos Bank Response
2d
Thank you for your review! We're happy to hear that the team environment and leadership have made such a positive impact on your experience. We take pride in building a culture where people are engaged, supported, and genuinely care about each other's success. We'll also take note of the feedback on processes and workload as we continue to improve. We're lucky to have dedicated employees like you on the team!
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