The worst employment experience I've ever had. - Benefits Program Manager BECU Employee Review

1.0
Sep 23, 2019
Recommend
CEO approval
Business Outlook

Pros

From Senior Executives to member-facing employees, the majority of the organization believes in and lives our values. Four weeks of PTO as a new hire is nice. Good overall benefits package.

Cons

401(k) match and vesting isn't competitive. The Total Rewards leader does not seem to value the Benefits group. There had been 2 of us administering benefits for all 2,300+ employees. We would work 10+ hour days, usually without breaks longer than a quick trip to the restroom, while other members of the team have very little to do, yet nobody helps. Other groups within TR receive additional headcount while the Benefits team is left to drown. A departmental culture of selective cooperation exists and is seemingly supported. These issues have been brought to TR leadership's attention many times with no action taken. Is there any wonder why I am the 3rd person in my position in the last 18 months and the second to leave without having another position lined up?

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BECU Response
6y
We appreciate you taking the time to share your thoughts. The personal well-being of our employees is extremely important to us, and we’re dedicated to cultivating an environment where employees feel heard, are treated equally and can achieve a work-life balance. We’re sorry to hear your feedback as it doesn’t reflect this commitment and have shared your comments with HR for further consideration. As a credit union, we are always looking for opportunities to enhance the employee experience, which includes investing in the programs, tools and resources they need and regularly conducting market reviews to ensure we’re offering competitive benefits packages. Receiving employee feedback is an important tool to determine how we might improve. Although we have passed along your insights, we also encourage you to reach out to your HR representative or leadership team directly to share additional details about the feedback you’ve provided.

Explore other reviews about BECU

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

1
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BECU Response
3mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There are many employees who care about the mission, values, each other, and members.

Cons

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

2
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BECU Response
1mo
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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