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      BELAY

      Engaged Employer

      BELAY reviews

      Let BELAY get back to climbing again - Multiple BELAY Employee Review

      3.0
      Mar 17, 2026
      Multiple
      Recommend
      CEO approval
      Business Outlook

      Pros

      Truly remote-first culture, not just in name. Remote before remote was cool. You can genuinely work from home without pressure to be “always on" and you can know that there will absolutely never be a return to office mandate here. Work-life balance is possible, especially if you have a strong manager who advocates for their team and protects their time. Your day to day work is with genuinely great people. Leaving the people I worked with everyday was such a difficult decision to make.

      Cons

      Compensation is significantly below market rates, which makes retention and morale challenging over time. Everyone acknowledged this. Raises were rare and in the peak of inflation there was no raise. Recent struggles hitting company goals have led to very reactive decision-making. There’s a pattern of initiatives being rolled out without enough strategic planning, resulting in “two steps forward, three steps back” and lots of whiplash that results. Communication is severely lacking. The left hand doesn't know what the right hand is doing. Acquiring and integrating very different companies has created operational friction. There often seems to be a lack of upfront planning, leading to a “building the plane while flying it” approach that doesn’t scale well at a larger company size. A few years ago at a One Day we were told the days of this are gone, but they have only increased since.

      avatar
      BELAY Response
      3mo
      Thank you for taking the time to share such a thoughtful and candid reflection on your experience. We’re especially grateful for the many years you invested in BELAY and for the impact you made during your time with us. We’re encouraged to hear that the remote-first culture, flexibility, and relationships you built were meaningful highlights. Creating an environment where people can do excellent work while also honoring their personal lives has always been a core part of who we are, and we’re grateful that this was your experience. At the same time, we take your feedback seriously. Your comments regarding compensation, communication, and organizational change reflect areas we are actively evaluating as we continue to grow and evolve. We recognize that seasons of growth and transition can feel challenging, and feedback from long-tenured team members is especially valuable in helping us better understand where we need to improve. Your encouragement to remain grounded in strong cultural foundations, clear communication, and thoughtful planning is heard. These are important priorities, and insights like yours help inform how we move forward with greater intention. Thank you again for your honesty, your contributions, and the care you’ve shown for BELAY, even in your feedback. We wish you continued success and fulfillment in your next chapter. Warmly, The BELAY Team

      Explore other reviews about BELAY

      5.0
      Jun 23, 2026
      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

      Cons

      None - I have been nothing but impressed with Belay!

      avatar
      BELAY Response
      2w
      Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
      2.0
      May 23, 2026
      Virtual assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Somewhat Flexible Work from Home

      Cons

      Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

      1
      avatar
      BELAY Response
      1mo
      Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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