No proven leadership and mentorship - Virtual Assistant BELAY Employee Review

1.0
Jan 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from Home with several opportunities

Cons

Horrible company culture that doesn't value employees at all. You're treated as a contractor, hence the employer can get around for not paying benefits or overtime. Large percentage of your rate goes to the agency. Extremely hard to develop your career with no proven leadership and mentorship opportunities.

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BELAY Response
5y
Thank you for taking the time to leave this review. We are sorry that BELAY did not turn out to be the best fit for you. It is evident on our application that the Virtual Assistant role is a 1099 contractor role and that it does not come with health benefits, overtime, etc. We discuss this during the interview process as well. Virtual Assistants are responsible for tracking their time and communicating their hours with their clients on a regular basis so that clients remain aware of the use of their hours so that neither of you goes over your agreed-upon hours. Some people prefer to freelance as VAs so that they can charge a higher rate, however, freelancers have the weighty responsibility of finding their own clients, handling their own marketing, they do not have the benefit of knowing their clients were carefully chosen for them, and they do not have the support of an account manager or a contractor community who can share their wisdom with said freelancers. We believe we provide an incredible service for both clients and contractors alike, and our team is dedicated to serving well across the board. If you have specific suggestions on how we could better value our contractors, please send your suggestions to contractorservices@belaysolutions.com. We would sincerely appreciate your suggestions. We wish you all the best.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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