Not what you sign up for... - Virtual Assistant BELAY Employee Review

2.0
Sep 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Easy match with contacting opportunity for quick money

Cons

Long interview process, broken promises of incentives and raise, BELAY charges client more than DOUBLE your hourly pay, and the "Client Success Consultant" is not helpful in any way.

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BELAY Response
4y
Thank you for taking the time to leave this review. We provide a premium service to both our clients and our contractors. BELAY carefully and regularly evaluates both our prices for clients and our pay rate for our contractors and we believe in the value we provide for everyone who chooses to partner with us. Our interview process is highly intentional which is why so many people -clients and contractors alike- are drawn to BELAY. Our Contractor Services team and our Client Success Consultants are unmatched in their dedication to taking care of each of our contractors. As a BELAY contractor, you have an entire team devoted to supporting you, coaching you, helping you find quality clients, and encouraging you as you further develop your skills as a VA. Our team deeply cares about the people we get to work with and serve. BELAY is clear on its pay rate, incentives, etc. and if you feel that a mistake has been made regarding your compensation, please reach out to contractorservices@belaysolutions.com and our team would be glad to assist you. We wish you all the best moving forward.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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