Smoke and Mirrors - Client Success Manager BELAY Employee Review

1.0
Nov 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work, laid back. Job does not require much training.

Cons

They watch and scrutinize every movement you make, on and off site. They'll make everything seem OK, then talk about you behind your back. Corporate training is terrible. All they seem to care about is there image and pumping that fake culture of caring down your throat. They start off every Zoom call with prayer before hitting the record button. That's cool if that's your lifestyle, and I had no problem with it, but I thought there were laws against that. Raise your hand and let your manager know if you are going to use the bathroom on Zoom meeting when upper management is on. Kindergarten micro management. They need to PRAY for more competent managers and "trainers".

avatar
BELAY Response
2y
Thank you for sharing your experience as an employee with BELAY. We would like to address your concerns. We are an inclusive company, and faith is not a requirement for employment but part of our culture. We share that openly with all prospective employees and on our website. We do have check-ins throughout the employee lifecycle to ensure our employees feel equipped to do their job, have clear expectations, and are set up for success. We strive to provide a consistent experience for all employees with great team dynamics with the flexibility of remote work. Part of our culture is the emphasis on transparency and direct feedback. We welcome those conversations and strive to improve where needed. Should you have additional concerns, please reach out to HR to address them directly.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

avatar
BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
avatar
BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
See reviews by: Helpful|Rating|Date|All