Toxicity and favouritism- Read this before you consider working at BILL. - Operations Supervisor BILL Employee Review

1.0
Mar 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Brand name Option to work from 3 different locations Medical is alright- Divvy was way better

Cons

Bill acquired Divvy and ruined the Divvy brand name & culture. Instead of leveraging it, we had the so-called "Divvy name day celebration"- it was the last day for the name Divvy. It's also funny that they acquired this expense management platform that they never make use of themselves- No wonder the leaders still don't know how to use the budgets in the app! The senior leadership can not be trusted, whether you were hired by them or not. They micromanage and they won't trust you unless you are their old friend. Yes, you will see a lot of favouritism in the org, I have seen them hiring someone who had upwards of 50% votes against them for valid reasons- they were hired anyway. The leadership only hires their friends because they do not like to be questioned or challenged. You can take a look at the org structure, it's "Mini paypal" and you will not see anything in terms of diversity as all the leaders are from paypal and they all have the same mindset. This also makes work very hostile for other folks, as they can't share anything with leadership or escalate any issues. Let me also say this loud and clear- all these leaders that are friends with each other were not impacted by the layoffs. They roll out these Employment surveys every 6 months, and ask a bunch of questions about the leadership, company, compensation, etc but they don't really do anything with the results, except for the 1st Employment survey- where they finally took actions and even did a market adjustment for people that were underpaid for over a year. But no actions were taken after the 1st survey (a brand new people leader was hired right before the survey that year). They ask people to work through night, weekends and holidays when needed and they won't even give these employees a token of appreciation in the form of gift cards or additional funds. There are times when people are drowning in work and burning out, the senior leadership is okay with shamelessly asking folks to put in extra hours due to pressure from other teams, but they would say big "NO" for head counts- and when questioned Why-> they have no explanation to it apart from saying finance is not approving it or because the head counts have gone to other bill teams. I have seen the senior leadership giving other teams head counts, product and tool support, only to realize that they ended up over hiring and then moving those people to other teams like toys (Where these folks don't fit in) without asking or discussing with their future reporting managers - leaving the team, the employees and people leaders unhappy. They gave a good severance to people after laying them off. They also made sure that we sign a contract with them first to receive the remaining half of the severance. They advertised it as "people will receive 4 months of pay"- not exactly true (hidden T&C applied). I was supposed to receive some reimbursement after my FNF, and the people team gave me a run for it. A payments and expense management company can't make the reimbursement to a former employee for weeks after multiple follow ups.

Explore other reviews about BILL

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

- Bill has a superpower of hiring the kindest people. They're patient and humorous. And I mean every employee. - The work life balance is amazing. - They pay very competitively for Utah.

Cons

I don't have any complaints

1.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The compensation package is pretty great. The Supplier Growth team has a floor commission policy that guarantees commission payouts without having to close any deals.

Cons

- The "product" is terrible. They charge 6 figures to basically generate a daily excel spreadsheet that's not customizable and can pretty much only be delivered to the customer via email. It's the worst SaaS product I've ever seen - The GTM strategy is focused on how to cause more pain for the prospects to force them into a purchase rather than actually trying to offer a valuable solution that solves problems - The "solution" that is sold addresses a problem that BILL itself created - There is 0 training whatsoever, you're given a mentor and are supposed to just reach out to them every time you need help with something, which is extremely frequent because there are a million ad-hoc tasks thrown at you that don't help you progress deals in any way - There is never a Close Lost deal. If you get a no, the expectation is to "find a new path" and continuously reach out to other employees at the company

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