100% Turnover of Salespeople - Account Manager BSI Employee Review

The turnover of our sales team is a concern and, as a cyclical trend, there has been a recent increase that is being addressed. Sales is a complicated profession and with many competing tasks that distract from revenue generating activities. It is no surprise that today’s sales person – industry agnostic - spends only 1/3 of their time selling. Time management techniques are critical for today’s sales professional to reach his/her success metrics which includes quota and more importantly customer satisfaction and relationship building. While our rate of turnover is not 100% we have seen higher than average rates over the past 18 months There are many reasons employees leave BSI including generational trends, active recruiting from our competitors, employee misalignment, job expectations, and sales culture. No matter how you spin it, the data reflects an unfortunate trend and we do not turn a blind eye to it. We are reviewing our on-boarding process and training program to make certain that team members are aligned and aware of job responsibilities, roles, territories, and expectations. We are also creating career development programs to help support a growth path for all employees, particularly salesperson development and mentoring/coaching. Continual improvement is part of who we are, which means we are often implementing changes that can seem disorganized but we always have our employees’ interests and well-being top of mind. As our transition to the next phase of development comes to pass, we anticipate less disruption in our operations. Nevertheless, thank you for your feedback and perspective. We value all input.