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Backstop Solutions

Is this your company?

Don’t do it. - Client Care Specialist Backstop Solutions Employee Review

1.0
Jun 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Fun people to work with. Learn a lot.

Cons

Pay. Workload is ridiculous. Upper management comes to meetings and tells you they can just hire new people if you don’t feel valued enough. They do not care if you come or go. Underpaid/undervalued

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Backstop Solutions Response
4y
It’s disappointing that this has been your view of life at Backstop, and I appreciate you sharing it so that we can both accept the feedback and address some concerns. Regarding compensation, Backstop provides an investment in our teammates beyond base salary. Our health and welfare benefits are top-notch and we have exceeded the market in limiting cost increases to employees for 3 years running. We provide a rich 401k match with no vesting period, because we want to partner in investing in your future. We provide employees with very flexible learning budgets every year to propel their development and provide unlimited opportunities to grow their career. And our unlimited PTO program recognizes that time, to be with loved ones, to travel and to pursue other interests, is a commodity beyond measure. All that aside, salary is important. And we have invested time and resources in ensuring that our salaries are informed and driven by the market. I know our managers and leaders to be some of the most caring and conscientious I have encountered in my career, but I also know them to be human. Meaning miscommunication is possible, and sometimes we all have a bad day. I believe this to be the case in your example, and if you are still employed with us to share these concerns with our SVP of P&D more directly and engage in a dialogue so that we can improve.

Explore other reviews about Backstop Solutions

5.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team and clear communication Feel included in teamwork

Cons

Opportunity to grow and face new challenges

3.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Loved the team I was on. Processes are lock-tight with stellar internal trainings and resources to prepare you for your role. Help was always available from leadership. Pay and benefits were good too.

Cons

Volume of work was way too high creating burnout. Culture was too political and mainly leaning one way. Executives can be way too harsh toward middle management seeing this on more than one occasion on calls.

2
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