LOTS OF OPPURTUNITIES - Customer Service Representative (CSR) Bass Pro Shops Employee Review

4.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

As a Customer Service Rep, I was able to converse with customers at their last point of sale in a friendly professional manner. I was responsible also to help them save money with the store's credit card and I was very good at convincing them how they couldn't pass up the savings. Meeting people from all over the world and working in an unusual atmosphere similar to a forest keeps everyone in a friend uplifting mood. My ongoing theory: the Customer is #1.

Cons

The registers were positioned too close to the exit doors so in the winter, we could feel the freezing temperatures. Even the customers were uncomfortable.

Explore other reviews about Bass Pro Shops

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment. Great Benifits.

Cons

No cons really. Great place to work.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discount on in house brands

Cons

Toxic management runs rampant at most stores, multiple managers keep their jobs after saying racist or sexist things to both employees or customers. If you’re a good worker they expect you to do the work for your coworkers who are lazy / not doing their job and if you complain you’re the problem. Pay is a joke. Annual raises are never more than $0.20 a year, sometimes as low as $0.07.

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