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Baylor Scott & White Health

Engaged Employer

Don't Subject Yourself to the ABUSE - Call Center Agent Baylor Scott & White Health Employee Review

1.0
Jun 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of potential for overtime due to new hires quitting almost immediately and always being understaffed.

Cons

The management team only cares about the numbers; not about the staff or the patients. They seem caring, however, don't be fooled. They will use and abuse the good hard workers with psychological nit-picking to become better with your numbers, but it will never be good enough. While those favored individuals will get away with murder and never have to work. Whenever there is a concern regarding the job, there is always an excuse why it can't be fixed. Then they pass out candy and have pajama days as though that will make up for the pain. They condescend as though they are running a day care center to the employees who actually have more education and experience than they do. If you are great at what you do, they will not allow you to promote because they do not want to lose you. There is favoritism, nepotism, tyranny and incompetence. Don't subject yourself to the ABUSE!!!

Explore other reviews about Baylor Scott & White Health

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pkCe to work at

Cons

None that I can think of

avatar
Baylor Scott & White Health Response
1mo
Thank you for taking the time to share this glowing review. We are committed to providing an enriching and rewarding experience for our team members. We love hearing this feedback and your review is greatly appreciated! Wishing you all the best on your new endeavor!
2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at home but feels like I’m office due to metrics and micromanagement

Cons

The role says it’s mostly outbound calls but you will get hit after the 30 day mark you have to get on phones and answer phone calls. Micromanaging at its finest, never experienced a company with trust issues on employees.

avatar
Baylor Scott & White Health Response
1mo
Thank you for voicing your concerns. Your observations and feedback are greatly appreciated and helps us in our continuing efforts to improve the experience for our team members. We have shared your concerns with leadership.
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