employer cover photo
employer logo
employer logo

Baylor Scott & White Health

Engaged Employer

Baylor Scott & White Health reviews

3.8

73% would recommend to a friend

(4,784 total reviews)
avatar

Pete McCanna

77% approve of CEO

68% positive business outlook

Baylor Scott & White Health has an employee rating of 3.8 out of 5 stars, based on 4,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Baylor Scott & White Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

5K reviews
1.0
Feb 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Family setting. Great place for new doctors to get their feet wet. The lights work most of the time.

Cons

Here is a list of dangers: 1) One MD was given a patient with the symptoms of abdominal cancer - he does not order a PET, instead does surgery... the patient dies 3 weeks later of infection due to a nicked bowel. Same MD throws diapers at nurses. 2) Surgeon operates on wrong leg. Tells the family he decided to look at the "other" leg and repair it too - while the patient is still under anesthesia he gets family to sign consent. 3) Charge nurse asks during training of new charting system, "where do we document 'there was no time to do a time out'?" (time outs are protocol for double checking the correct site, correct patient, correct procedure, etc... to be done on every patient before surgery) 4) Confused patient found in the lab. Nurse assesses patient and takes to ER giving report that confused, low orientation, new cancer dx, possible stroke. ER finds high alcohol content in blood with pain killers. ER releases patient who then totals his car. 5) New procedure room built without emergency lighting. Nurse mentions it to MD, Manager, Director of Nursing, and General Manager - no action taken. 2 weeks later lights go out during cranial surgery. Lanterns uses to close patient. 6) Turn over is outrageous. I stopped counting after 23 people left in a 3 month period - mentioned it to management. Was asked to name each person rather just listen to retention ideas. 7) Pay is below living wage for Austin which is the highest cost of living in Texas. 8) Raise the price of cafeteria, get rid of the employee discount, and lower the quality of food. It is cheaper to eat at local restaurants... yet MD's eat free and often eat 3 times per day and/or treat their family. 9) Favoritism and VIP treatment... Directors use their positions to get priority to their family and friends when they need medical care, i.e., bumping other patients appointments, getting free care, asking for medical advise or patient information when they are not directly involved in the patient's care - this is highly illegal btw. 10) The CEO announces no pay raises due to need to cut costs. The CEO then uses a helicopter for personal transport and as a prop in a play during a team building exercise. I'll stop the list here (even though I could go on and on).

2.0
Jun 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance which is uncommon with IT. Current team and direct manager is one of the primary reasons I have stayed.

Cons

Health insurance is a joke, you pay industry averages but are told you have to use their doctors, other benefits are pretty good. When I started here over 5 years ago this was a great place to work. Lots of room for advancement, and you looked forward to being part of something great. Since the merger when we inherited Scott and Whites CIO, the only thing he cares about is making sure he doesn't look bad at any cost, and by no means will he take responsibility for how the system looks. He has groomed his management team to perform witch hunts for why 10-15 year old equipment failed. They are attempting to become an ITIL shop, and failing at the expense of the business. Security team is out of control by placing so much red tape nothing can get done. This results in a lot of strain on other teams because the business doesn't see Security, they see IT as a whole and blame us for why things take so long.

1.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Initially, in the first 2 years, training was excellent and the overall project team was highly motivated to convert to Epic. My peers were awesome to work with, and about 50% of each team had really good, smart, and talented people that contributed and cared for the product. I really cared for my peers and hated to leave them.

Cons

After leaving, I now realize that everything at BS&W was a Con. Management, Project Management, Change Control, you name it; if this company touched it, it turned negative. There were some tight deadlines and mandatory weekend work (everyone was forced to work even though your deadlines were met to promote solidarity - all it did was penalize the diligent workers and help the low performers continue to work at a decrease level of output) along with the mandatory 4 on 1 off 12 hour days to bring a hospital live and corresponding PTO black-outs (is that even legal in the state of Texas?). Normally, we did 2 weeks at this pace and it was very grueling (6:00 am starts and we would leave for dinner between 6:00pm and 9:00 pm depending on your team), but most of the time almost everyone was given a free "recovery week" to try and reduce burn-out. After that it was all downhill. If you were part of the unlucky group that was on a billing team you were screwed....there was absolutely no work-life balance and the team leads and directors made you fully aware of it. Project timelines were always rushed and the PMO was a joke. No one consulted the project team to do any requirements gathering, this all fell to the Project Manager and they were woefully ill-equipped to understand the new Epic system and plan any sort of timeline around it. This lead to not enough time allocated to build/configuration and testing, everything was rushed and there was no possible way a due date or deadline was pushed. There were times my team and I were at the office until 9 and 10:00pm redoing work because someone missed something, and things changed. That was another issue, and maybe it’s a Healthcare thing, but I personally rebuilt one portion of the system 7 times due to changes or lack of foresight. In my opinion this is unacceptable and wastes precious time that most people were already short on. I would not recommend this job to my worst enemy.

Viewing 1 - 3 of 4,784 Reviews

Glassdoor has 5,015 Baylor Scott & White Health reviews submitted anonymously by Baylor Scott & White Health employees. Read employee reviews and ratings on Glassdoor to decide if Baylor Scott & White Health is right for you.