Great start, blindsided 90 days in - Customer Services Representative Benchmark Gensuite Employee Review

2.0
Feb 14, 2025
Recommend
CEO approval
Business Outlook

Pros

My lead manager was amazing and I felt like training was going great, I was getting positive feedback throughout. I had been with my team for less than two months and was embracing their system and learning all of their applications with positive feedback throughout from my direct manager.

Cons

Blindsided and let go because my skills "didn't line up" was their explanation. I never heard anything about my performance lacking and I felt I was ahead in certain measurables compared to people who were started around the same time as me. Completely blindsided by higher management I had never even had time to meet just telling me I was being let go. Do better. How can anyone put work into a specific area without knowing what that specific area is, this is a recipe for disaster.

Explore other reviews about Benchmark Gensuite

5.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Great experience so far. Have worked here for 2 years and have learned a lot about the industry and how it works. Definitely a good company to work at.

Cons

Nothing bad to say about the company.

1.0
Nov 13, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Technology/product was ok, able to do customizations

Cons

Toxic work culture, period. Leadership demanded so much and were condescending that affected employee morale. There were only a couple managers that were great to work with. It was very micromanaging that you had to use a certain font style and color for your emails. They change the company name every few years and focus on non-important items. It’s sad because the company could be good with different leadership. Work life balance is also a struggle. Your mental health can take a beating.

2
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