3.0
May 27, 2026
Former employee, more than 5 years
San Antonio, TX
Recommend
CEO approval
Business Outlook
Pros
Work/life balance is good. PTO is average to industry standard.
Cons
Turn over rate is high especially on the agent side
Engaged Employer
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Users say... "Good pay but only if you are in the top 10% of the reps." "Good benefits and they’re nice" "great people to work with" "Good work / life balance" "Good culture and sales incentives"
Users say... "Poor management." "Complacent upper management, workplace politics down to the agent level, endless brown nosing, by far the most inefficient and authoritative call center environment I have worked in." "Managers don't know how to run a call center." "Abusice supervisor" "long hours I guess ya know"