Good company but needs massive shift in how workers are treated - Customer Advisor Best Buy Health Employee Review

3.0
Mar 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent pay, super friendly coworkers. Hours aren't really that bad for a call center.

Cons

There is no consistency among supervisors and seniors regarding processes. Although everyone follows a single 'manual', each team is run completely differently from the next. Very frustrating for someone who has had four supervisors in two months. FYI - *everyone* is now on split shifts. A very select few get two days off in a row. Management - supervisors and managers - are mostly aloof and very condescending when asked for help. (I'm not the only one who feels this way.) There are a couple of great ones but the rest act as if you are a child when you ask for help or escalation.

Explore other reviews about Best Buy Health

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, Culture, Opportunities, Experience and purpose

Cons

I do not have any cons about Best Buy and would work with them in the future as I grow in my certifications and learning for HR.

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Buy brought in a strong inclusive culture and a balanced focus on short term and long term priorities when they acquired the legacy GreatCall (now Best Buy Health) in 2018.

Cons

The company is going through turmoil right now (2026). Best Buy sold off its b2b component and is cost cutting at every step in the remaining consumer business. Not a place to build a career right now.

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