Pros
Learned a lot about dispatch that is helping me advance my career in the Fire field. GreatCall and 5Star gave me an opportunity to realize that I really want to help people for a living. My co-workers (many that are now my friends) were always there for me when I needed help or had a question about a protocol. 5Star management always had my back when I challenged a QA. There is room for growth and with the new Reno center the opportunity for advancement seems limitless. The director, Abe Bui and my supervisor, Candace Stoute really believed in us and would never let us give up. Best place I ever worked, bar none.
Cons
Not any "cons" per se, but pay could have been better for the type of stress that we went through from time to time. The outsourced center was always confusing the customers and the 5Star account support team doesn't have the first clue about customer service.