1.0
Dec 3, 2013
Current employee, less than 1 year
Carlsbad, CA
Recommend
CEO approval
Business Outlook
Pros
Decent benefits, eligible the first month after being hired. PTO begins to accrue immediately.
Cons
Not family friendly. Dishonest management. Attendance points are assessed as punishment when days are missed and forfeiting 8 hours of PTO for each day missed. Paid way too little for the abusive customers that have to be dealt with. PTO approval inconsistent, 3 days in a row requested, 2nd day denied and had to be taken up to the next level. Inconsistent scheduling. Training of second call center is inconsistent, too many mistakes are being made by those OSR's. Too much inconsistency.