Barely staying afloat - Customer Success Bigtincan Employee Review

2.0
Jul 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Fully remote and great benefits. Decent pay.

Cons

Run for your life! Layoffs consistently twice a year or more. No career development. Focus on sales only. No one cares about operations or customers; only the numbers. Everyone is literally terrified when we will all be next! The company has created a huge culture of fear because of this. Bigtincan acquires new companies multiple times a year but then fires existing people to make room for it. Hiring for most departments has been halted for over a year. They let go of a lot of quality and knowledgeable people who have worked here for ten years or more; seemingly because they made too much money. People are doing multiple jobs even across departments without compensation.

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Bigtincan Response
2y
We appreciate your feedback and understand that growth can sometimes lead to challenging changes. We want you to know that we are here to support you through these transitions and are happy to clarify any concerns you may have. Our team of over 400 dedicated employees is committed to ensuring the best for each employee and as a team we would love to support you in any way possible. In case you're interested in learning more about Bigtincan and our progress, you can find valuable information at investor.bigtincan.com. Being a public company, we aim to be completely transparent, providing access to all relevant data. Thank you for sharing your thoughts with us and to discuss further please reach out to peopleandculture@bigtincan.com. Jennifer Monkiewicz Global Head of People and Culture

Explore other reviews about Bigtincan

5.0
Dec 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Coming from an acquisition I was a bit nervous but the Bigtincan team was very welcoming and quickly found a place for me on a stellar sales team. 1. My manager always makes time for me as I work through my deals. 2. My team is collaborative and helped accelerate my onboarding by letting me ride shotgun on some of their deals. 3. A dedicated sales enablement team upskills me on product knowledge, messaging, roadmap and strategy. 4. Access to all levels of leadership.

Cons

Slightly different deal cycle and renewal process than the company I came from which took some getting used to but was a non-issue.

1.0
Dec 29, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great colleagues. Vector started off positively fixing things that needed to be fixed.

Cons

Lots of managers flitting about having lots of meetings without progress or any discernible plan. We are desperate for someone to lead from the front. No clear direction or path to success - just fear of Vector making more cuts. Tough to do your best work in that environment when nobody feels wanted.

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