It's painful, it's changed, it's private equity... - Anonymous employee Billtrust Employee Review

1.0
Mar 18, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are still some people around that are good to work with/for. Some benefits are still nice such as the "Unlimited PTO". There is challenging work to do for those that enjoy it. We are better at product strategy and we have been executing well on it.

Cons

Terrible raises after successfully doing a ton of challenging and high stress work. Poor recognition of accomplishments. They laid off many people last year and in a company meeting basically threatened us to do better or more layoffs will come. They boast that they have improved employee benefits but where are they? Oh, we do get our birthday off even though we have unlimited PTO anyways... Changing health insurance companies and Open Enrollment schedules was not exactly an improvement. The talent/HR team seems to think Managers are the only ones that should have accountability/ownership. The company pulse surveys that are "anonymous" ask several questions to identify you. They also have false choice questions that appear to make you think in a specific way. All that said, we are told to retain top talent...

Explore other reviews about Billtrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

4
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