Offsite management can create a toxic work enviorment for onsite staff - Customer Experience Associate Birge & Held Employee Review

1.0
Jul 2, 2025
Recommend
CEO approval
Business Outlook

Pros

They pay well. They do give raises, but in some cases, just not the raise they tell you that you will get. For me in particular, I was told that the math was done incorrectly on the amount given to me and I would actually be receiving cents less. When I asked if I could just receive the raise I was told I would be receiving I was met with "Its not in the budget."

Cons

Birge and Held offsite management will play favorites within the company and some policies only pertain to certain people and not others. Birge and Held does not allow employees who they think will give them a poor exit interview the opportunity to partake in an exit interview at all.

Explore other reviews about Birge & Held

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my time with Birge & Held. I had an excellent regional (Dan Hansen). I really enjoyed the transparency and was able to expand my skillset as a manager during my employment. I was always encouraged to try new things and obtain certifications relevant to my goals. I wouldn’t have left this company if it weren’t for my specific personal life circumstances. I am sad to see the negative reviews, as that was not my experience and it is not the experience of the friends I have who are still employed there. -fair compensation -excellent benefits -progressive views company wide -open door policy -flexibilty

Cons

There will always be cons in this industry. Nothing can be perfect. But this was a family forward, resident forward company.

1.0
Jan 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They offer decent pay but at a high cost to your time and do not approve overtime but expect you to work

Cons

So many from poor management to how they treat residents and staff to not having money to pay vendors as well as make repairs. I cant stress enough you will have I work life balance and they will expect you to do work out of your job description to keep a skeleton crew

1
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