great product, toxic leadership - Anonymous employee Blast Motion Employee Review

Remote work, Great Manager, Dedicated to details and precision

It was a great company to work for

Pros (What worked really well) * Built Support/CX from the ground up → strong foundation mindset * High impact on retention + revenue protection (real business value, not just tickets) * Tight cross-functional relationships (Engineering, QA, Product

Cons (Where things were tougher / gaps) * Early-stage chaos sometimes slowed consistency and scalability * Heavy reliance on Support to catch product gaps vs preventing them upstream * Resource constraints made it hard to scale as fast as demand * Blurred lines between Support, Success, and Product ownership at times * Some processes had to be built reactively instead of proactively * Limited time to fully operationalize insights into long-term strategy