Pros
- Extensive coffee program and educational resources. - Free coffee beans and samples. - Making coffee with state of the art equipment. - Ability to pick up shifts at various locations. - Good tips. - Servicing your local community and making connections with people. - Health insurance benefits are great.
Cons
- Hourly wages are low compared to what the company is making and putting into expansion projects. - Diminished incentive and low (or no) rewards for high-performing baristas. - - Annual review raises are a joke. - Corporate agenda has taken over and eradicated incentives for baristas to shine. - Declining cafe experiences between locations. - Hiring standards for baristas are at an all-time low. - Working with new baristas that are babies and with little coffee experience. - Sometimes expected to train new hires, which is extra time/energy, with no extra compensation or recognition. - Company has depleted the workforce, hiring younger and younger. - Company reputation and brand is diminishing and becoming a bourgeois chain. - Older, seasoned veteran baristas have all left. - Cafes popping up everywhere like wildfire, causing understaffing and management difficulty. - Tacky dress codes per cafe. - To take time off, you have to put in the work to find coverage for your shifts. Good luck trying to find extended coverage for a week or longer.