- Hourly wages are low compared to what the company is making and putting into expansion projects.
- Diminished incentive and low (or no) rewards for high-performing baristas. -
- Annual review raises are a joke.
- Corporate agenda has taken over and eradicated incentives for baristas to shine.
- Declining cafe experiences between locations.
- Hiring standards for baristas are at an all-time low.
- Working with new baristas that are babies and with little coffee experience.
- Sometimes expected to train new hires, which is extra time/energy, with no extra compensation or recognition.
- Company has depleted the workforce, hiring younger and younger.
- Company reputation and brand is diminishing and becoming a bourgeois chain.
- Older, seasoned veteran baristas have all left.
- Cafes popping up everywhere like wildfire, causing understaffing and management difficulty.
- Tacky dress codes per cafe.
- To take time off, you have to put in the work to find coverage for your shifts. Good luck trying to find extended coverage for a week or longer.