Lying - You have to lie to almost everyone, all the time.
System failures - Almost everyday one or more of the computer systems is experiencing a failure.
Unethical behavior - Supervisors and Managers make unethical decisions and penalize anyone who might call them out on it.
Out-right Unlawful Behavior - Yes, according to the ACA & DMHC the law is pretty clear, however, at Blue Shield the law is more of a guideline. Three days to make an Emergency Correction on a policy = Whenever you can get someone that knows the job and will make the correction, which can be upwards of 30+ days. 30 days to respond and close any inquiry = opening new cases with different dates or just closing the inquiry without corrections. (Yes, I have had to take my concerns to the DMHC and have met with an investor.)
Favoritism - They promote those that they like regardless of job experience, aptitude, or ability to perform the job well. The floor leads are hired out of other departments. They should know the job and support newer, inexperienced CSRs with cases and call scenarios. However, they can't. They don't know the job well enough to provide answers. Check Facebook: You will see your supervisor drinking it up at a house party with your manager.
Then they have different rules for different employees, altogether. I work with a CSR that cannot use the bathroom outside of the three scheduled breaks/lunches. He will be fired. There is another one that is not allowed in the building earlier than scheduled, but everyone else is allowed a 15 minute set up time.
I was promoted to my title of Senior CSR through skill, experience, and constantly demostrating above average and excellent job performance. However, they recently hired several group's of CSR that entered the building as Senior CSRs and started at a higher wage than those of us that were promoted through the ranks. So, yes, wages reflect favoritism as well.
