Pros
Good work/life balance. They recently stopped the pension, but when I worked there, the pay+401K matching+pension made for a generous pay package. Smart telecommuting policy. Good people, smart and caring
Cons
Decades of underinvestment in IT has left BSC unable to compete. Culture is to talk about working, but not actually accomplish anything Despite the huge challenges, BSC moved from inertia to outright blocking of much-needed innovation. Nobody takes responsibility. Without clear owners and accountability, everyone wrings their hands and wishes BSC was better, but nothing changes. The legal and procurement departments are the WORST. They set up ludicrous, unattainable hurdles, preventing BSC from getting competitive bids from vendors. BSC has terrible customer service. BSC wants to compete by having excellent customer service. Problem is that they don't have a plan to improve customer service. They do have lots of "strategy sessions" where they talk about how awesome it will be when BSC has great customer service.