The Job Was Not For Me - Remote Customer Service Representative Bond Vet Employee Review

The best part about working here is definitely the people and the culture. Management really invests in your growth with great learning opportunities and hands-on CE.

Because the team is small, everyone is super accessible and response times are quick—but actual backend action and implementation can feel depressingly slow.

There were pros when I initially started but those went away once they pulled the guy from City MD.

ZERO communication of any sort. Zero planning. Zero idea on how to properly run a business. No support from marketing, senior leadership team that feels like they make decisions in the moment without a thought of how this will affect the staff. Closed an entire travel department down without thinking that the clinic staff would need training. They just closed an entire clinic with zero warning. Zero notice. Not a word. Staff? Who thinks about them....