Started out great and went downhill - Store Manager Boot Barn Employee Review

3.0
Dec 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Fantastic discount, fun atmosphere at times, nice customer base

Cons

Long hours, sometimes no days off at all. POS system is outdated and needs to be replaced. Took years to get chip readers for credit cards! Too much is expected of the stores. Everything must be done at last minute notice. Request for merchandise that is really needed per customer request is completely ignored. Always had to send customers to other stores because they wanted it NOW not next week even though it is offered through the in store internet.

Explore other reviews about Boot Barn

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy job requirements Fun environment Get to dress up!

Cons

Very little hours Constant change/replacements within management

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Boot Barn Response
2mo
Thank you for your feedback. We appreciate all you have done for the Boot Barn community.
2.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is extremely easy and repetitive. The supervisor on my shift is very understanding, they have a lot of game days for the holidays.

Cons

A lot of racism and favoritism kind of like high school, majority of the warehouse doesn’t speak English only the supervisors and upper management. They encourage laziness and over work the decent workers, if it’s a problem with anything it is not taken seriously or correctly once the senior manager don’t like you he tries to intimidate you and you can forget about ever getting a promotion. If you ever get a write up they never fall off and they will never let you become a lead or anything else no matter if it’s over attendance an accident anything it’s not in the policy but that’s the excuse they give so no room for growth people are really lazy sitting all around on there phones or hiding in the bathroom for hours it’s never addressed just more work for the decent workers no structure a lot of people there are friends and family so like I said it’s never any discipline. You can get hired and become a lead the next day without knowing a thing and they expect you to train them a big big turn over rate the lack of leadership is what makes the job unbearable. The benefits suck as well I pay for the highest plan but my out of pocket cost is still always extremely high and it’s no 401k plan either

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Boot Barn Response
2mo
We are sorry to hear about your experience. Please contact humanresources@bootbarn.com so we may investigate this further.
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