Pros
-The company offers a generous 15-day PTO policy.
- The CSR team is dedicated and hardworking, managing their loads diligently.
Cons
- Management's approach to handling employees lacks empathy and professionalism.
- Incompetent CSR manager who micromanages and fosters a toxic work environment.
- Lack of proper training and support for new hires, leading to dependency on colleagues.
- PTO allocation is unfair for employees hired mid-fiscal year.
- Public scolding and bullying for minor infractions like bathroom breaks.
- Micromanagement is rampant, with redundant layers of oversight.
- Medical emergencies are met with insensitivity and disregard for employee well-being.
- Continuous monitoring during customer calls creates undue stress and hampers performance.