Patient Access Representative - Anonymous employee Boulder Community Health Employee Review

Independent customer service role Supportive management Good training

Be prepared for visitors to be stressed, lost, in pain and sometimes contagious.

Good health benefits and good dental benefits for the money paid out. Loved that BCH waived copays for employees and their families when we saw BCH providers.

Upper management was often dismissive and uncaring. Other managers in my group cared more about their budgets than their employees. I was an outcast as I really did care about my employees and wanted to make sure they knew that. Some of the providers that worked there were bullies. I was often bullied by several of the providers in that practice and once was accused of lying about an illness and the reason that I was not in the clinic that day. Very nosey too, always wanting me to give them information on why a staff member was out and when they would be returning, which was a violation to the staff’s medical privacy. Several of the providers were in a competition with each other to see how many patients they could see in a day regardless of how good patient care was.