Love the company, not a fan of the job - Senior Account Specialist Bread Financial Employee Review

Very stressful, they have a no disconnect policy so you have to take all of the abuse the customer throws your way, we are told we can disconnect if the call becomes unproductive (as SAS) but I was written up for "Verbally disconnecting a call" whatever that means (always a top rated associate), there is no option for the customer to recieve a call back so they are made to sit on hold while they get angrier, the training seems to be awesome but majority of the escalated calls could have been handled by the 1st person, once you get to SAS it is difficult to move up so if you start on the phones expect to be there for a while, there are small changes that could be made (like adding chat support) that would make a huge difference in the employees and customers lives with our company, but they are very slow to implement changes that most companies already have. I know so many people that have said this job has thrown them to depression at one time or another. They do have a lot in place for mental health but with some small changes, you wouldn't need so many bandaid solutions.