Bread Financial Customer Service Representative CSR reviews

3.8

40% would recommend to a friend

(14 total reviews)
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Ralph Andretta

98% approve of CEO

68% positive business outlook

Reviews by job title

14 reviews
4.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a lot of PTO if you have been there a while

Cons

being on the phone all day for 8 hours talking to customers can get frustrating

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Bread Financial Response
4mo
Thank you for leaving a review with us. We appreciate the feedback and the opportunity to hear about your 10 years of diligence to the organization. We wish you all the best in your future endeavors.
4.0
Jan 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. The people I worked with were amazing. It was very nice to work at home.

Cons

Too many numbers to hit. I never got anywhere because I could not hit one number in call quality.

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Bread Financial Response
1y
We can appreciate that metrics can be challenging and require effort, and we know our associates can achieve them as they are set by them. We appreciate your feedback!
2.0
Jan 3, 2025

CSR

Recommend
CEO approval
Business Outlook

Pros

fun, great team mates, cafeteria

Cons

lack of upward mobility, low pay, favoritism

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Bread Financial Response
1y
We're sorry to hear this is your experience. We do support our associates with robust career development resources and opportunities to help you forge your own career path, but you must own it. We would like to encourage you to connect with your leader or PSSP (People Partner) to help provide guidance in your career growth. Thank you for sharing your feedback.
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