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Bread Financial

Engaged Employer

Bread Financial reviews

Not a good place to work - Customer Care Representative Bread Financial Employee Review

1.0
Mar 4, 2022
Customer care representative
Recommend
CEO approval
Business Outlook

Pros

Pay and overtime is competitive

Cons

No info given when things change bad communication between supervisor everyone is only out for number 1 they will not back you no matter what No room for advancement unless you suck up to every supervisor and i mean suck up you have to be buddy buddy with them

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Bread Financial Response
4y
Frequent and transparent communication is critical and we communicate very often to keep our associates informed. We have a site called "InView" to give quick access to resources associates need -- We share survey results and action plans -- We hold global update calls with senior leadership that associates are encouraged to attend (or listen to later) -- we have 24-7 support services available -- and we even have a weekly email called "In the Know" which is like a digital newsletter to keep associates informed on topics they care most about, when they have the time to read.

Explore other reviews about Bread Financial

5.0
Jul 25, 2026
Customer service supervisor
Recommend
CEO approval
Business Outlook

Pros

Offers great work like balance. Great benefits.

Cons

Limited promotion opportunities depending on department. Company seems to be headed in a direction they’ll be having another mass layoff to expand global partnerships which is causing a lot of worry for US employees.

1.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great and knowledgeable people to work with and learn from and most...most are cooperative and helpful. I DID have a few wonderful supervisors who really helped me learn and progress

Cons

The previous post couldn't have said it better. Leadership is completely out of touch and does little to help anyone and is there to serve correctives. And once you hit one like that and you don't mesh..they will look for ways to get people out that they seem a threat..bc they ARE helpful.

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Bread Financial Response
1w
Thank you for taking the time to leave a review with us. We understand your frustrations and we appreciate you letting us hear about your experience. We'll be sure to relay your feedback with the appropriate leadership as we strive to improve the associate experience for all. We thank you for your 10 years of contribution to the company and wish you all the best in your future endeavors.
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