Easily the best customer service job I have had - Customer Service Representative Bread Financial Employee Review

4.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and support options, Company structure is easily identified and roles are clearly defined. Company focuses on offering competitive salaries while managing work/life balance, company encourages growth within and upper movement, LGBTQ friendly

Cons

Technical support systems can be inconsistent

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Bread Financial Response
4y
Wow, we're at a loss for words! It's so great that you've found a great Customer Service role where you can be yourself and be successful at the same time. We support associates in their choice of what working environment is best for them, but more importantly, we want their career to fit into the life they desire. Thanks for mentioning that we're LGBTQ friendly! We promote and support our LGBTQ+ associates and their allies in fostering a safe and open environment. Our Pride Business resource Group provides education initiatives, networking opportunities, and volunteer events open to all member regardless of sexual orientation, gender identity, or gender expression. Keep an eye out for our huge float at the PRIDE Parade in Columbus, Ohio this weekend!!

Explore other reviews about Bread Financial

5.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers great work like balance. Great benefits.

Cons

Limited promotion opportunities depending on department. Company seems to be headed in a direction they’ll be having another mass layoff to expand global partnerships which is causing a lot of worry for US employees.

1.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great and knowledgeable people to work with and learn from and most...most are cooperative and helpful. I DID have a few wonderful supervisors who really helped me learn and progress

Cons

The previous post couldn't have said it better. Leadership is completely out of touch and does little to help anyone and is there to serve correctives. And once you hit one like that and you don't mesh..they will look for ways to get people out that they seem a threat..bc they ARE helpful.

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Bread Financial Response
1w
Thank you for taking the time to leave a review with us. We understand your frustrations and we appreciate you letting us hear about your experience. We'll be sure to relay your feedback with the appropriate leadership as we strive to improve the associate experience for all. We thank you for your 10 years of contribution to the company and wish you all the best in your future endeavors.
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