One step forward, two steps back - Care Center Supervisor Bread Financial Employee Review

3.0
Nov 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Bread is a great company to work for, but recent management shifts have caused concern. - Benefits package is top notch - Unlimited PTO for salaried employees - Set your own schedule (but there's a catch) - Numerous growth opportunities - Senior management is fantastic (VP and up)

Cons

- Very little to no schedule flexibility once you set your schedule - Middle management's moral compass doesn't follow the companies, creating an often toxic environment - Mandatory overtime for associates and supervisors - Pay typically falls on the mid to low end, with salary reconsideration not an option

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Bread Financial Response
3y
We appreciate your balanced perspective of your experience working with us -- especially since you've been here such a long time!! We're glad to hear you love the benefits and the unlimited FTO (Flexible Time Off). Scheduling will always be a point of contention. As long as we provide 24/7 phone support to our customers, there will always be a preference for more standard shifts, right? Fortunately, you get the ability to set a schedule that works for you and your lifestyle. Just like committing to a college class schedule, once an associate selects their availability and schedule, we rely on them to be available during that shift. Our workforce management team definitely attempts to find a work schedule that works for the associate!! Thanks for the compliments to senior leadership too!

Explore other reviews about Bread Financial

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job stability and healthy work life balance and flexible working arrangements.

Cons

Lower Compensation and annual performance hikes often lag behind.

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Bread Financial Response
6d
Thank you for the review. We appreciate your positive comments regarding work life balance and flexibility as we try to make that a priority for our associates and their well-being. We also understand your concerns regarding compensation and will take that feedback to improve the associate experience for all. We thank you for your 3 years of contribution to the organization and wish you the best.
1.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great and knowledgeable people to work with and learn from and most...most are cooperative and helpful. I DID have a few wonderful supervisors who really helped me learn and progress

Cons

The previous post couldn't have said it better. Leadership is completely out of touch and does little to help anyone and is there to serve correctives. And once you hit one like that and you don't mesh..they will look for ways to get people out that they seem a threat..bc they ARE helpful.

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Bread Financial Response
6d
Thank you for taking the time to leave a review with us. We understand your frustrations and we appreciate you letting us hear about your experience. We'll be sure to relay your feedback with the appropriate leadership as we strive to improve the associate experience for all. We thank you for your 10 years of contribution to the company and wish you all the best in your future endeavors.
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