Benefits need some work to be competitive - Customer Care Representative Bread Financial Employee Review

4.0
Dec 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Day 1 benefits, pay, and team culture

Cons

Maternity leave and Parental leave are severely lacking and outdated with only 6 weeks at 100% pay. All their competitors offer 18 to 20+ weeks at 100% pay. Only 6 weeks offered, after giving birth, is not competitive at all. We need lower bi-weekly premiums for the PPO plan and a much lower OOP maximum on all 3 plans offered - not competitive with their competitors. It’s a 2k OOP maximum for the PPO plans with competitors. All the OOP maximums are very high!!! 4K to 8k + for just employee is way too much! Extra sick day to 80 hours a year & a personal day to use to be comparable to what other banks offer. More vacation time and the option to buy an extra week. Other banks start their new employees at 3 weeks off for PTO and offer the option to buy a week at annual enrollment. Vision - Frames every 24 months, should be changed to every year to be competitive. All their competitors have a yearly frames allotment. Long term care insurance options should be offered. Child care $$$$ Child care plus program - Their competitors are offering employees a $250 to $275 monthly child care reimbursement, per child. A monthly contribution to employees student loans would be a nice benefit to offer. Another volunteer day. Other banks offer 16 hours of paid volunteer time.

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Bread Financial Response
3y
Thanks for your feedback on our benefits. We've shared your feedback with our Benefits Team leaders so they have visibility to your specific areas of concern. We are proud to offer Parental Leave to new parents (both mothers and fathers) for the purpose of bonding with a newborn, newly adopted child, or long-term foster care child in his or her legal custody. We've made lots of improvements to our benefit offerings this year, which includes introducing new benefits and expanding others to help our associates care for their total wellbeing and to help our company attract and retain top talent. FUN FACT: Bread Financial pays approximately 82% of the total cost of the associate's health insurance policy premium and only passes along 18% of the cost to the associate. That's a pretty good split in cost for the associate!

Explore other reviews about Bread Financial

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job stability and healthy work life balance and flexible working arrangements.

Cons

Lower Compensation and annual performance hikes often lag behind.

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Bread Financial Response
6d
Thank you for the review. We appreciate your positive comments regarding work life balance and flexibility as we try to make that a priority for our associates and their well-being. We also understand your concerns regarding compensation and will take that feedback to improve the associate experience for all. We thank you for your 3 years of contribution to the organization and wish you the best.
1.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great and knowledgeable people to work with and learn from and most...most are cooperative and helpful. I DID have a few wonderful supervisors who really helped me learn and progress

Cons

The previous post couldn't have said it better. Leadership is completely out of touch and does little to help anyone and is there to serve correctives. And once you hit one like that and you don't mesh..they will look for ways to get people out that they seem a threat..bc they ARE helpful.

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Bread Financial Response
6d
Thank you for taking the time to leave a review with us. We understand your frustrations and we appreciate you letting us hear about your experience. We'll be sure to relay your feedback with the appropriate leadership as we strive to improve the associate experience for all. We thank you for your 10 years of contribution to the company and wish you all the best in your future endeavors.
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