customer support representative - Customer Support Bread Financial Employee Review

4.0
Dec 9, 2022
Recommend
CEO approval
Business Outlook

Pros

good benefits decent pay multiple resources

Cons

system upgrade has a caused few issues for the company and metrics is way more important to them then focusing on fixing their system.

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Bread Financial Response
3y
Thanks for your feedback! We're glad to hear you enjoy the benefits we offer, the total compensation package, and the resources available to you! We know some technical problems have been troublesome and are a work in progress, but that is part of the growing process to help us become a better company with excellent products and services for our customers. Our metrics help us tell the story of where some of those problems are and our teams are working to fix those in the background, even if that is always visible to the individual employee. We appreciate you working through the challenges and staying with us!

Explore other reviews about Bread Financial

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job stability and healthy work life balance and flexible working arrangements.

Cons

Lower Compensation and annual performance hikes often lag behind.

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Bread Financial Response
5d
Thank you for the review. We appreciate your positive comments regarding work life balance and flexibility as we try to make that a priority for our associates and their well-being. We also understand your concerns regarding compensation and will take that feedback to improve the associate experience for all. We thank you for your 3 years of contribution to the organization and wish you the best.
1.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great and knowledgeable people to work with and learn from and most...most are cooperative and helpful. I DID have a few wonderful supervisors who really helped me learn and progress

Cons

The previous post couldn't have said it better. Leadership is completely out of touch and does little to help anyone and is there to serve correctives. And once you hit one like that and you don't mesh..they will look for ways to get people out that they seem a threat..bc they ARE helpful.

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Bread Financial Response
5d
Thank you for taking the time to leave a review with us. We understand your frustrations and we appreciate you letting us hear about your experience. We'll be sure to relay your feedback with the appropriate leadership as we strive to improve the associate experience for all. We thank you for your 10 years of contribution to the company and wish you all the best in your future endeavors.
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