Pros
• The frontline clinical staff at Brighton Hospice are truly exceptional. They care deeply about their patients and each other, and they continue to show up with heart despite the challenges happening behind the scenes. • Many team members go above and beyond to uphold the mission of hospice care even without the support they once had. • Families still receive compassionate care because of the dedication of individual clinicians, not because of organizational leadership.
Cons
Cons • Since the merger with the new parent company, nearly all of Brighton’s strong, steady, and respected leaders have left. The leadership bench that once made Brighton great has essentially disappeared. • The new leadership culture feels reactive, siloed, and unwilling to stick their necks out for the very clinicians who keep this organization running. There is no longer a sense of psychological safety or advocacy for the people doing the hard work. • The focus has shifted dramatically toward sales and marketing, while clinical teams are often overlooked, unsupported, and stretched thin. • Decisions now feel driven by numbers and optics rather than quality, integrity, or the lived reality of bedside work. • The direction of the organization appears off-course—prioritizing growth over the well-being of staff and the dignity of patient care.