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Brightways Counseling Group

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Great pay, but hostile micromanaging - Provider Brightways Counseling Group Employee Review

1.0
Feb 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits Remote work/in person, flexibility

Cons

I feel like I was micromanaged and the owner is incredibly hostile, creating a lot of anxiety in staff. It's not a relaxing warm environment, but pressured and everything you do is reviewed--I'm a professional, seriously? I felt like a student being grilled and belittled

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Brightways Counseling Group Response
1y
Thank you for your feedback. We are pleased to hear that you appreciated our above industry-standard pay, benefits, and flexibility. However, we are concerned about your comments regarding micromanagement. At Brightways, we value autonomy for our clinicians, and we have recently enhanced this aspect based on internal feedback to provide our clinical staff with more flexibility. As you know from your time with us, we have an anonymous open feedback portal that we encourage all staff to use to address any needs or concerns. We wish you had expressed your concerns through this professional and ethical channel, as it would have allowed us to address them directly. We are also puzzled by your comment about "the owner" as one of the owners myself, I can verify that we very rarely interact directly with clinicians. The level of oversight you described does not align with our practices at Brightways. We take your concerns seriously and would appreciate the opportunity to learn more about your experience. If you are comfortable, please reach out to HR so we can better understand and address these issues. If you prefer not to continue the conversation, we appreciate your service to our clients and hope you find a better fit with your next employer. Angie Shaw, COO/Co-Owner

Explore other reviews about Brightways Counseling Group

5.0
Apr 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong leadership team that genuinely cares about both employees and the clients we serve. The company mission to expand access to mental health services is evident in daily operations and decision making. Leadership is approachable, supportive, and actively involved. There is a positive team environment with opportunities to grow, learn, and take on meaningful responsibilities.

Cons

With the company’s significant and continued growth, there are ongoing policy and process updates. While these changes ultimately support long term success, they can require adjustment from staff.

2.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I really love the other therapists I work with.

Cons

I really dislike the way management communicates big changes. There's no empathy, there's no transparency. They rolled out provider pay cuts including cutting pay, cutting PTO, and eliminating ability to get bonuses and their response has simply been "well, everywhere else is bad too." They've taken away every reason to work for this company and don't quite seem to realize that. I'd love for my supervisor to work a full month as a clinician again (at my salary, not his) and then tell me to "just flex my time to have better work/life balance."

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