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Brookfield Zoo Chicago

Engaged Employer

Indifferent Management, unsafe work conditions (no AC, no access to restroom) - Admissions Associate Brookfield Zoo Chicago Employee Review

2.0
Jan 3, 2020
Recommend
CEO approval
Business Outlook

Pros

It's the Zoo! A wonderful place filled with happy kids, beautiful animals and lovely trees and flowers.

Cons

Bullying and abrasive management, especially the Assistant Manager. Unprofessional communication (when face to face communication even happened). Although each week we were sent an email starting off with a RED, ALL CAPS scolding. 90% of my coworkers were great, but I was appalled to hear some of them using racial slurs in regards to guests. Some supervisors were great, but one in particular used the Zoo as his personal dating app. Yuck. Turnover is tremendous, and must be costing the zoo a fortune, but that is what will happen in any work environment with poor management. It's a shame, actually.

Brookfield Zoo Chicago Response
6y
We very much regret if you've had this experience at Brookfield Zoo. We work very hard to select well-qualified supervisors and to provide training for our supervisor and set expectations. Please be aware you have multiple avenues to raise your concerns, including your immediate supervisor, Human Resources and our Ethics Hotline. We very much wish to address these situations as the types of behavior you describe are simply not tolerated here. Please contact Human Resources to assist us in addressing your concerns. Thank you.

Explore other reviews about Brookfield Zoo Chicago

5.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It's simple, laid back, and fun

Cons

It can get boring from the lack of brain usage

4.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good opportunities for seasonal employees. Nice group facilities.

Cons

Poor keeper spaces. Unfixed maintenance issues.

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