Great company needs work on middle management - Anonymous employee BrowserStack Employee Review

4.0
Sep 16, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company on its own is trying its best. They have had a lot of good initiatives and the culture was great as well. You get the usual SAAS benefits plus more in some cases. The new office was definitely amazing and really was inviting.

Cons

The issues are primarily with middle management. Many department heads aren't really that great and lack managerial skills. This creates too much of friction between Manager and reportees. Company did keep trainings for Managers for this but many did not take it seriously since they don't find anything wrong with their way of handling things. I know this is a very common issue across organisations but I think BrowserStack can be amazing by fixing just one thing. Also there was no work from home policy. I think this was the most requested thing in every employee survey that was ever taken.

Explore other reviews about BrowserStack

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

BrowserStack is a powerhouse for anyone looking to build a career in SaaS product world. What makes it unique is the seamless synergy across geographies: incredible product development and engineering engines driving innovation from India, which perfectly fuels the high-velocity teams executing in the US and EU markets. The market position of the product is undisputed, making it an excellent territory for sales professionals. Collaboration across regions is smooth. BrowserStack is an excellent environment for long-term career growth.

Cons

Cross-border resource planning and hiring pipelines can occasionally create unexpected delays during peak quarterly cycles.

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of. Maybe a couple decent/sticky products

Cons

Onboarding is 99% product and training reps to be Sales Engineers. Almost not focus on sales strategy. US sales team is treated like temp sub-contractors. No senior leadership or true support for US team. No sense of direction. Horrible communication. Everything that helps make a sales org go is run out of India. A customer could be begging to buy software and it can takes to get them a quote.

2
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