Be Mentally Fit for this company :) - Senior Customer Success Manager BrowserStack Employee Review

3.0
May 31, 2022
Recommend
CEO approval
Business Outlook

Pros

1. I wish I had joined this company as a fresher 7 years back. 2. Pays well. 3. Amazing people to work with. Just meet them as an "empty pot" and you will learn way too much. 4. Leadership team is too good to be true. I could listen to Ritesh talk for hours and hours and get paid for just that ( sexy accent! :) 5. HR team actually cares for your well-being. :) Not your regular HR, cool HR( ref. Mean Girls)

Cons

ummmm... (micro-management) I didn't say that! :D

Explore other reviews about BrowserStack

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

BrowserStack is a powerhouse for anyone looking to build a career in SaaS product world. What makes it unique is the seamless synergy across geographies: incredible product development and engineering engines driving innovation from India, which perfectly fuels the high-velocity teams executing in the US and EU markets. The market position of the product is undisputed, making it an excellent territory for sales professionals. Collaboration across regions is smooth. BrowserStack is an excellent environment for long-term career growth.

Cons

Cross-border resource planning and hiring pipelines can occasionally create unexpected delays during peak quarterly cycles.

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of. Maybe a couple decent/sticky products

Cons

Onboarding is 99% product and training reps to be Sales Engineers. Almost not focus on sales strategy. US sales team is treated like temp sub-contractors. No senior leadership or true support for US team. No sense of direction. Horrible communication. Everything that helps make a sales org go is run out of India. A customer could be begging to buy software and it can takes to get them a quote.

2
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