Great Place to Work with Growth Opportunities, But Room for Improvement - Senior Product Support Engineer BrowserStack Employee Review

5.0
Nov 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Great Culture and Team Environment: BrowserStack has a collaborative work culture where everyone is encouraged to share ideas. The team spirit here is strong, and I’ve found support whenever I needed it, both from managers and colleagues. Innovative Product in a Fast-Growing Industry: Working with BrowserStack’s product is exciting, as it’s at the forefront of cloud testing and has a real impact on global brands and developers. It’s rewarding to contribute to a product that developers worldwide rely on. Learning and Development Opportunities: There are many chances to learn and improve skills, with access to training programs and opportunities to explore different roles or responsibilities within the company. Supportive Management: The management team listens to feedback and is open to suggestions, which makes the environment positive and transparent. Employee Benefits and Perks: The benefits, including healthcare and remote work options, are competitive, and BrowserStack provides a good work-life balance.

Cons

Cons: Fully remote setup with no option to work from an office, which might not suit those who prefer an in-office or hybrid work environment for team collaboration and social interaction.

Explore other reviews about BrowserStack

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

BrowserStack is a powerhouse for anyone looking to build a career in SaaS product world. What makes it unique is the seamless synergy across geographies: incredible product development and engineering engines driving innovation from India, which perfectly fuels the high-velocity teams executing in the US and EU markets. The market position of the product is undisputed, making it an excellent territory for sales professionals. Collaboration across regions is smooth. BrowserStack is an excellent environment for long-term career growth.

Cons

Cross-border resource planning and hiring pipelines can occasionally create unexpected delays during peak quarterly cycles.

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of. Maybe a couple decent/sticky products

Cons

Onboarding is 99% product and training reps to be Sales Engineers. Almost not focus on sales strategy. US sales team is treated like temp sub-contractors. No senior leadership or true support for US team. No sense of direction. Horrible communication. Everything that helps make a sales org go is run out of India. A customer could be begging to buy software and it can takes to get them a quote.

2
See reviews by: Helpful|Rating|Date|All