Loved the job, too much coaching - Customer Service Representative CDK Global Employee Review

3.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Workflow isn't bad Management is nice

Cons

Constant coaching and criticism despite receiving good call reviews Every good thing you do is met with "great job! Here's how it can be better..." They break you down more than they build you up but I don't think they realize it. The bonus structure isn't really attainable with current call volume and the pay isn't enough alone.

Explore other reviews about CDK Global

5.0
Mar 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent company to work and work culture is nice

Cons

nothing much. everything is good

1.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits (if that outweighs a toxic culture for you. My time at CDK has shown me what good leadership does NOT look like.

Cons

Leadership and management culture were the biggest issues. Poor managers are protected and good employees are left carrying the consequences. There is a strong culture of micromanagement, shifting expectations, and documentation over development. Honest feedback wasn't valued and accountability seemed to stop at management. Over time I watched team morale suffer, trust disappearing, and fellow talented employees leaving in sake of their sanity.

3
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