A rapidly sinking ship - Product Manager CDK Global Employee Review

1.0
Jul 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Tenured Associates knew their products, knew how to support them, and knew how to treat our clients with respect.

Cons

I worked for CDK ( and prior to that ADP) for nearly twenty years. During that time I worked in support, in client and associate training, and in product and project management. Prior to the spinoff this was one of the best companies around. When the spinoff occurred and new management was brought in, all things changed. Tenured associates are now laid off in waves of 500+, support staff is now pretty much based in India where tenure and knowledge levels are years less than in the U.S, and treating the client well is overlooked. The main objective of upper management is to cut costs with the thought it will drive up stock price, or fatten their wallets when the company is sold. The company is a hollow shell of what it once was. New products/programs are promised to our clients before they are fully developed and tested. Many clients now hire their own staff to support programming, as CDK client customer service reps don't have the knowledge to be helpful.

Explore other reviews about CDK Global

5.0
Mar 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent company to work and work culture is nice

Cons

nothing much. everything is good

1.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits (if that outweighs a toxic culture for you. My time at CDK has shown me what good leadership does NOT look like.

Cons

Leadership and management culture were the biggest issues. Poor managers are protected and good employees are left carrying the consequences. There is a strong culture of micromanagement, shifting expectations, and documentation over development. Honest feedback wasn't valued and accountability seemed to stop at management. Over time I watched team morale suffer, trust disappearing, and fellow talented employees leaving in sake of their sanity.

3
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