employer cover photo
employer logo

CSC - Shadow of its former self - Service Delivery Manager CSC Employee Review

1.0
Mar 23, 2017
Recommend
CEO approval
Business Outlook

Pros

For 'cheaper' employees who enjoy being dropped in at the deep end, there's plenty of opportunity to grow and learn.

Cons

Huge amount of turmoil over the last five years, consultant lead with strong financial impact, but with little to no thought as to how to mitigate its impact on customer service and employee morale. Few people left to teach and mentor. Repetitive redundancy programmes with no knowledge transfer, leading to difficulties in basic operation. Indian management immature, politically driven, refusing to admit to obvious issues that need to be fixed.

Explore other reviews about CSC

1.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits including 401(k) with company match.

Cons

Unrealistic workload. The pay does not match the amount of stress that comes from the amount of work given. They are hiring new employees for the same role offering about $30k-$40k more than they pay those who have been there for years instead of compensating current employees fairly. Management is out of touch. They are so focused on numbers that they cannot clearly see the internal issues that are compromising relationships with customers.

See reviews by: Helpful|Rating|Date|All