Pros
Our impact is real and measurable. We hear directly from patients and doctors about how our service has improved their quality of care, and in some cases, helped save lives. Leadership is mission-driven, communicative, and transparent. Regular company-wide meetings keep employees informed on everything from financials to patient success stories. The caliber of our colleagues is exceptional. It's easy to find smart people, and easy to find people who care deeply, but rare to find a team that is consistently both. Ours is. For a fully remote, nationwide (and international) company, we manage cohesion and culture remarkably well. Semi-annual offsites and consistent all-hands meetings go a long way.
Cons
The shift to a modern tech stack and fully remote work is a real adjustment for many. Our higher-than-average attrition on some teams reflects that difficulty. Growth has been spectacular, but some teams are feeling the strain — processes that worked at a smaller scale are being stretched, and a few are close to a breaking point.